Support Policy

We're committed to helping you get the most out of Recitare. Here's what you can expect from our support team.

Support Channels

Email Support

All users can reach us at support@recitare.app. We aim to respond within 24-48 hours on business days.

Priority Support

Users on Scholar and Researcher plans receive priority email support with faster response times, typically within 12 hours on business days.

Community

A student community space is coming soon. In the meantime, the fastest way to reach us is the feedback button inside the app or email.

What We Can Help With

• Account and billing questions
• Technical issues with the app
• Document upload and conversion problems
• Voice and audio playback issues
• AI feature questions
• Feature requests and feedback
• Subscription changes and cancellations

What Falls Outside Support

• Academic content questions (we can't help with your homework)
• Issues with third-party services or devices
• Content that violates our Acceptable Use Policy

Refund Policy

If you're not satisfied with Recitare, we offer a full refund within the first 7 days of any new subscription. After 7 days, you can cancel anytime and your access continues until the end of your current billing period. Contact us at support@recitare.app for refund requests.

Service Availability

We work hard to keep Recitare reliable. Scheduled maintenance is announced in advance via email, and we communicate any incidents by email.

Feedback

We love hearing from our users. If you have ideas for how we can improve Recitare, use the in-app feedback button or email us. Your feedback directly shapes our roadmap.